Implementation & Support Consultant

Company Overview:

eFertility is a pioneering software company within the Vitrolife Group, dedicated to  delivering cutting-edge solutions to IVF clinics and donor banksworldwide. Our core products, eBase and eWitness, enhance clinical efficiency and patient care through innovative electronic medical records (EMR) and an electronic witnessing system. Located near Utrecht, Netherlands, eFertility is committed to employee satisfaction, customer-focused innovation, and robust growth across Europe and the Middle East.

Role Overview:

As an Implementation & Support Consultant at eFertility, you will play a crucial role in ensuring the effective deployment and optimal functioning of our software solutions across various international client locations. This role requires a dynamic combination of functional expertise and customer service to ensure successful system implementation, user training, and ongoing support.

Key Responsibilities:

  • Configure and Install: Set up eWitness and eBase systems, tailoring them to meet client-specific needs.
  • Empower Users: Conduct comprehensive workshops and training sessions for end-users at client sites, ensuring proficient use of both eBase and eWitness systems.
  • Integration Management: Seamlessly integrate our systems with existing electronic medical record (EMR) systems.
  • Technical Support: Address routine and complex issues, providing technical and user support for eBase and eWitness.
  • Documentation: Thoroughly document client interactions and problem-solving within our support ticketing system.
  • Customization: Customize system configurations to enhance clinic operations and patient management processes.
  • Quality Assurance: Conduct testing to ensure successful implementation and smooth operation.
  • Client Feedback: Gather valuable insights from clients to recommend enhancements and improvements for our eBase and eWitness product lines.

Required Background and Experience:

  • Passion for ICT: Strong affinity for ICT and software systems, with a keen interest in continuous learning.
  • ART Experience: Previous work with assisted reproductive technologies (ART) in an IVF laboratory or similar settings.
  • System Familiarity: Knowledge of electronic witnessing systems, Laboratory Information Management Systems (LIMS), and EMR systems.
  • Effective Communication: Exceptional communication skills to train and guide non-technical users.
  • Commercial Acumen: Advantageous understanding of business and commercial aspects.
  • Global Reach: Willingness to travel internationally, although most work will be conducted online.
  • Language Skills: Fluency in English and fluency in Dutch is an advantage.

What We Offer:

  • An inspiring international work environment that encourages creativity and innovation.
  • A collaborative team known for its positive mindset and efficient communication.
  • Comprehensive training period in the Netherlands.
  • Opportunities to influence product development and strategic direction.
  • Competitive salary package including 8% holiday pay and additional benefits such as a pension plan and 25 vacation days.
  • Employment flexibility with options for a 32 or 40-hour work week.

Application Process:

To apply for this exciting opportunity, please submit your resume and a cover letter explaining your suitability for the role and your interest in reproductive technologies to